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Client Reviews - Showing Reviews 111 To 120
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By Chloe On 20/04/2021
A nice estate agent to deal with. Heading towards completion we got a lot of communication and update from them. Only downside was when we viewed the property, the agent who showed us around was obviously a contractor so she had no knowledge of any property details when we asked questions and she was also rushing us around, and literally ran off as soon as she locked the door to go to another viewing. It would be better if the agent used their permanent staff and if they held an info sheet on each property which has answers to the most common questions (E.G. is the loft boarded, is there a power supply to shed etc).
Comment By Shepherds On 24/04/2021
Dear Chloe,
thank you for taking time to write a review and we are so sorry that you felt your viewing wasn't handled as well as it should have been. We have been put under terrific pressure over these strange and challenging times and have accompanied over 3,000 viewings since our return after the first lockdown and I think your experience possibly fell foul of pressures on the day. Despite this we take your review very seriously and will look to improve in the future. Thanks again and wishing you well in your new home.
Kind Regards,
David Simpson
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By Happy man On 17/04/2021
I’m so happy with the sale of the house. The agent was quick and efficient. Recommend 100%
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By Andrew On 17/04/2021
David, we want to send our thanks for the assistance and communication that you and your colleagues have provided during this purchase. It's made the process very smooth from our perspective and you've given a good impression of Shepherds as a company.
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By Nick Baker On 13/04/2021
Shepherds were great throughout the whole process of selling our house. We could always get hold of somebody when we needed to, and as they're a small close-knit team they always knew what was going on with our sale - definitely no bouncing around different agents every time you ring! Thoroughly excellent, friendly, professional service all round, and the staff were extremely helpful with extra requests - verifying ID, witnessing documents etc. Would absolutely recommend to anybody.
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By Richard Stevens On 10/04/2021
I can not thank everyone enough at Shepherds Hertford with extra Thanks going to Roz and George that help push through the sale and making a very difficult time so much easier. They were always on the phone when I needed to speak to them and couldn't have been more helpful.
Thank you so much for all your help, I would 100% recommend and use Shepherds again.
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By Danny Clift On 10/04/2021
The staff at Shepherds worked as an excellent team at all stages in, what turned out to be, a long sale period as we sorted out aspects of selling a house for someone who had passed away. I was impressed with the efficiency of the staff at Shepherds and they made every effort to keep me informed as to the progress of the sale and their exchanges with legal teams and the buyers.
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By Helen D On 04/04/2021
Excellent service from start to finish. Always on hand when needed. Would highly recommend.
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By Jenny On 04/04/2021
Very good service throughout the sale. David was very helpful and kept in touch frequently when we were looking for a buyer, and we had very quick responses to our queries during the whole sale process. I was always able to speak to a member of the team when I needed to. I would definitely recommend the service provided.
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By Keith On 04/04/2021
5 stars to all above.
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By Kate&Andy On 03/04/2021
For various personal reasons we messed Shepherds about quite considerably at first but at no point did they treat us any differently, they were always polite and worked hard to get the job done. We did have a slight mishap due to an error by a new member of staff which was less than ideal but I think that was unfortunate and a result of the pressure they were under because of how the housing market has boomed.
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