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Client Reviews - Showing Reviews 51 To 60
Overall Opinion
Our Office Location Our Staff Quality of Our Advice Would you Recommend us?
By Audrey On 29/03/2026
A reassuring and professional team
From start to finish the level of communication with David and Michael was excellent. I felt that they genuinely cared about the process and by that I mean that they honestly managed expectations from the outset, they were not pushy with viewers and gave time to consider before following up after viewings.
This team just felt like the right fit to sell our home.
Thank you
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By Wouter Schuitemaker On 24/03/2026
Avoid
Shepherds certainly do their utmost to support the seller that appointed them. Sadly, as the buyer in this case, I was harried and pressed constantly in a way that was incredibly stressful, for things that were completely out of my hands in terms of delays by the underwriters for my mortgage. Admittedly it did take a long time from offer accepted to being ready to exchange, but in the scheme of things it wasn't a long time compared to people that are in a chain etc. I frequently updated Shepherds on progress and where we were in the process, but received nothing but pressure, which increased day by day.
Comment By David Simpson On 24/03/2026
Thank you for your review. However, it is somewhat disheartening that the aspect you are most critical of was, in reality, likely integral to the overall success of the transaction, not least your own purchase.
As you rightly state, our primary responsibility is to act in our client’s best interests. In this case, that included meeting the strict timescales associated with their onward new-build purchase, where any delay posed a genuine risk to the transaction as a whole.
The level of communication you experienced was proportionate to the circumstances. The extended delays relating to your mortgage underwriting required consistent and proactive engagement to ensure the matter progressed and did not fall through. Our approach was therefore necessary, not excessive.
We appreciate the updates you provided, which contributed to reaching exchange.
While we recognise the process may have felt pressured, the transaction was ultimately concluded successfully, supported by consistent communication and coordination throughout.
David Simpson
Director
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Overall Opinion
By Harry On 23/03/2026
Peter was a pleasure to work with as a first time buyer. Professional throughout, easy to communicate with and forthcoming with advice along the way. I would be happy to use Shepherds again.
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By Lydia Morgan On 19/03/2026
Fantastic
David and Michael provided an excellent service throughout the buying process, from the point of viewing to the completion date. Michael, our main contact, happily answered our many queries. He was responsive and on the ball.
Shepherds clearly had a great relationship with the vendor too. We highly recommend Shepherds to people house hunting, or wishing to sell their property.
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By Will On 19/03/2026
Great experience
Really great experience with the sale of our property, as well as the search for a property to purchase. Every member of staff was great to deal with, genuine and down to earth. Special kudos to Michael and David who were excellent throughout. We will use Shepherds again and recommend them to anyone considering a property sale.
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By Bernie On 18/03/2026
Very Professional and got a tricky sale over the line. Very quick to deal with and dealt with matters promptly.
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By Nick Brown On 15/03/2026
Above and beyond, highly recommended.
From viewing properties, they were objective but one of the few estate agents to actually offer some perspective and show potential of properties which seems rare from our experience.
During a stressful time between offer to completion Michael was always calm, highly professional and reassuring. We felt that our interests were considered and respected at every step of the process. They went above and beyond to complete the sale and their communication was first class. Much appreciated and highly recommended.
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By Mark On 11/03/2026
Very Professional Company,
David was always available to answer questions and give advice.
Would definitely recommend using them.
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By Jack On 11/03/2026
Superb professional Service
Real caring professionals who are very competent and customer oriented. Nothing was too much trouble and helped greatly in nudging solicitors to act. Highly recommended.
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By Theresa Taylor On 03/03/2026
Recommended
My thanks to Michael who has been extremely patient/supportive/informative and kind. He has been with us from the very beginning from valuating our house through to the completion in February 2026. His advice was extremely helpful to me as someone who has never bought/sold a house before. He was also very caring and kind as this was a sale due a loss of a parent. Highly recommend shepherds. Michael is an asset to this agency.
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