Average Overall Rating     From 925 Reviews

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Client Reviews - Showing Reviews 521 To 530


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By Karen and Simon Englander On 26/04/2017

Excellent communication from all within the agency. Helpful, informative and above all patient. A simple purchase became long and drawn out and Paula, Steve, Gareth and David worked endlessly to keep the process moving forward. Emails and messages were always dealt with quickly and efficiently and it was never necessary to prompt action or readdress. It is also worth mentioning that any requests to re visit the property or for additional information were welcomed in a friendly, accommodating manner. One certainly felt that the team always offered honest and informed opinion and this is greatly appreciated and acknowledged. Thank you all at Shepherds.

220 people found this review helpful. Was this review helpful ? Yes - Flag this


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By Rita Beviss On 26/04/2017

Excellent Service

Many thanks for the excellent service you and your colleagues gave me when selling my house. My daughter and I have remarked since how smoothly everything went.

I am well settled here at Maxwell Lodge and very happy. Thank you to all.

226 people found this review helpful. Was this review helpful ? Yes - Flag this


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By Marie G On 26/04/2017

Solid, thoughtful, honest and professional

We choose to go back to Shepherds despite getting other more 'inflated' quotes from other agents in Hertford for three reasons:
1. We had a fantastic experience when we bought our house originally
2. We wanted a straight forward process., it seems many agents will ‘overvalue’ to get your business, but then after months being unsold, the house price has to be reduced (we researched the other agents we had quotes on). Shepherds gave us a realistic quote with a stretch and the rationale based on evidence
3. Selling your home and buying a home is a very intense process, we felt it was critically important that we could trust and rely on an agent from start to finish, through the challenging parts.
As it happened, we sold and bought through Shepherds; it was not an easy purchase/sale, so having a dependable agent was crucial. We found them to be consummate professionals and we felt they looked after us, going above and beyond the transactional, in particular, David was marvellous. We have had some challenges in the process (legal/boundary issues), and Gareth was patient and responsive throughout. They do things when they say they will, and they ring and email when they say they will. They have good local contacts and are always polite.
In summary, if you would like a solid, local, knowledgeable and trustworthy agent that will sell your house quickly without spin, these are your people. If you want to buy, and trust what you are getting, these are also your people.

214 people found this review helpful. Was this review helpful ? Yes - Flag this


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By Stuart On 24/04/2017

Well earned commission.

After many, many viewings, the staff never lost steam in pushing the property forward and showing people around. This momentum didn't stop once we finally got a serious offer and without their help the sale could have fallen through. Definitely earned their commission.

223 people found this review helpful. Was this review helpful ? Yes - Flag this


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By Karl Vanlint On 21/04/2017

Excellent Service

Excellent communication throughout the purchase. Knowledgeable and professional agents, well recommended.

215 people found this review helpful. Was this review helpful ? Yes - Flag this


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By Julia Fleming  On 20/04/2017

Amazingly supportive

Despite a difficult sale during a difficult time Shepherds were supportive, friendly and diligent every step of the way. All staff rang back when they get said they would and kept us up to date with what was going on at all times. I would highly recommend selling through Shepherds.

203 people found this review helpful. Was this review helpful ? Yes - Flag this


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By Stuart Hogan On 13/04/2017

Efficient and professional

Shepherds kept frequent and helpful contact throughout the whole process and helped ensure our purchase went as smoothly as possible from start to finish to the best of their ability.

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By chris On 13/04/2017

Excellent service

Shepherds helped me to sell my property quickly at the asking price. They were very helpful throughout the process and always responded quickly to any queries I had.
Gareth in particular went above and beyond to assist during the sales process to ensure that everything went as smoothly as possible. Thank you to the whole team. Chris

200 people found this review helpful. Was this review helpful ? Yes - Flag this


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By Dawn On 10/04/2017

Friendly, caring and personal service

Friendly, caring and personal service can be expected from staff at Shepherds. Having previously tried to sell with another estate agent, the contrast was evident from the outset. High quality photos, well-organised open day and swift and efficient service from then on right to completion. Never an unreturned phone call. Thank you.

202 people found this review helpful. Was this review helpful ? Yes - Flag this


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By Owen and Amanda On 02/04/2017

Really helpful

We are first time buyers and had a long and drawn-out process but Gareth was incredibly helpful at every step of the way. Would recommend Shepherds to anyone, they deliver a very professional service.

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